DIFP Mission Statement

The mission of the Missouri Department of Insurance, Financial Institutions and Professional Registration is to efficiently and effectively encourage a fair and open market for consumer service industries.

• To maintain consumer confidence by examining and monitoring the financial industries and business professionals.
• To protect public interest by establishing coherent and evolving policies that balance the interests of consumers, professionals and industry.
• To effectively enforce state laws and regulations governing business to protect consumers from unfair and inequitable treatment.
• To lower the burdens of regulation and the cost to consumers by increasing efficiencies.
• To encourage a competitive environment for industries and professions that gives consumers access to quality products.

• Helps the public resolve complaints, provides information on insurance policies and investigates insurance fraud.
• Provides insurance education and outreach activities to Missouri consumers.

• Monitors and analyzes the financial condition, accounting practices and legal compliance of insurance companies licensed in the state through financial examinations.
• Certifies and collects premium taxes due the state.

• Regulates the performance of insurance companies in the marketplace by reviewing policies, rates, products and marketing strategies.
• Performs market conduct examinations to ensure equitable treatment of policyholders, determine legal compliance and monitor the insurance marketplace.

• Executes laws relating to banks, trust companies, savings and loans, consumer credit companies, credit services organizations and money order companies in Missouri.
• Ensures the safety and soundness of financial institutions for Missouri consumers through financial examinations.

• Oversees the examination, supervision, chartering, merger and liquidation of credit unions.
• Responds to consumer complaints about credit union services and operations.

• Licenses qualified professionals, appropriately enforcing standards and maintaining an open communication network among over 400,000 professional Missourians.
• Supports 38 professional licensing boards that process applications, administer examinations and conduct investigations into possible professional misconduct.

• Conducts department-wide administrative support functions including accounting, human resources, budget and information systems coordination.
• Licenses insurance producers, public adjusters, bail bond agents and surplus lines brokers.